Failures and IPN log

You find the IPN log in the vendor view under Reports > Integrations (IPN).

There is every IPN request listed – successful as well as failed ones.

An IPN call is considered a success, if the Digistore24 server receives the text “OK” (upper case, without the quotes) from your server.

If an IPN call fails, the Digistore24 server will retry for at least 20 times over the next 10 days. The first retry takes place after 3 minutes. If the calls continue to fail, the repeat interval increases up to 24 hours after 10 attempts.

Repeating IPN calls

For several reasons, Digistore24 may repeat IPN calls. Possible reasons are:

• Due to a network or an IPN script error, Digistore24 does not receive a success response (even if the IPN script has processed the IPN process).
• Sometimes IPN calls are repeated manually when orders are fixed manually (e.g., if a buyer paid too much and a refund is issued. Then after the refund, we may initiate another IPN call for the payment to make sure that the buyer has access to their product).

Please make sure your IPN script can handle multiple calls for the same IPN event.